SHIPPING & RETURN POLICIES
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 3 days and we'll replace it or exchange it for something else or a store credit. Please read "Returns" below for more information.
Most in stock items will be ready for pick up within 1-2 business days to cover situations where we need to transfer items between our store locations.
We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order prior to picking it up.
Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged.
If the item is being shipped to us from a warehouse please allow up to 7 business days to cover situations when the item is being shipped to Don's Bicycles from the East Coast.
Four shipping options are offered for merchandise delivery:
Flat Rate - $25.00
Flat Rate - $175.00
Note: Orders usually ship one business day after being placed.
Please note that some items may be subject to additional shipping and handling charges because of size or weight. Sorry, but we do not ship outside of the Continental U.S.
PLEASE CALL US IF YOU HAVE ANY QUESTIONS AT ALL.
We want you to have an awesome experience doing business with us.
- For Rialto Order Pick Ups, please call (909) 875-7310
- For Redlands Order Pick Ups please call the (909) 792-3399
- Got questions about your Order? You can also reach us by email at firstname.lastname@example.org
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
RETURNS AND REFUNDS
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.
All returns and requests for refunds must be made within 30 days of the original order date. We will only issue a refund via the original method of payment, and will do so within 21 days of our receiving the product back.
- Time: You have 30 days from purchase to request a refund.
- Method of Refund: Refund will be applied to the original form of payment.
- Product Condition: Product must be new or like new condition in order to return.
- Refund Contact Info: Contact us in-store, over the phone or by email for a refund. You can find store hours, address, email and phone number on our store details page.
- Charges: Customer is responsible for any shipping costs related to the return.
PRICES AND INFORMATION
Oversized bikes (i.e. fat bikes) will require extra cost to ship. This website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here.
We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create.
Please bring any errors you may find to our attention on your next visit or by calling or sending us an email.
WHAT INFORMATION WE COLLECT
The following types of information may be collected at this website (if you volunteer it):
- Your email address
- Your first and last name
- Your street address, city, state and ZIP code
- Pertinent information specific to an event or activity (where relevant)
THIRD-PARTY SERVICE PROVIDERS
We sometimes use other companies to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Please check this page for periodic updates on our policies regarding any personal information you've provided to us via our website.
Thank you for visiting us online. We appreciate the opportunity to serve you.